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Heil Air Conditioner Reviews - Consumer Ratings - Heil air conditioners range in size from 13 SEER to 19 SEER for efficiency levels and mainly come in sizes to fit most residential and light commercial applications. If you purchase the top-of-the-line system or any type of system, it is better to match the indoor and outdoor units especially with these new communicating types of air conditioners and gas furnaces out today. Some features of Heil air conditioners are:
Heil Air Conditioner Reviews - Consumer Ratings | Select Features
- Two-stage scroll compressor in selected Heil air conditioners
- Sound blankets reduce noise levels of compressor in Heil air conditioners
- Powder-coated galvanized steel cabinet assures long-lasting durability for Heil air conditioner condensers
- 7 mm copper tubing with aluminum fin coils work to save energy in Heil air conditioners
- Two-speed fan motor in the condenser for selected Heil air conditioners
- Selected Heil air conditioners are Energy Star rated
Heil also offers a series of package units where indoor space is limited. See our Heil package unit reviews here. For a comprehensive list of our Heil HVAC product reviews see this page.
- Heil Warranties as Compared to Other Brands 90%
- Heil Quality as Compared to Other Brands 90%
- Consumer Opinion based on Field Experience 98%
- Heil Efficiency Compared to Other Brands 89%
- Overall Heil Opinion from a Technical Perspective 90%
Top Model SEER Rating
Heil Air Handlers
Heil Air Handlers - Heil air handlers are available in multi-position from up-flow to down-flow, to horizontal flow models for residential and light commercial applications. Heil air handlers are compatible with the Observer communicating system.
This communicating system allows the condenser and the air handler to communicate via a special thermostat. This means if you select this system you will not get the conventional type of thermostat but rather a proprietary communicating thermostat that uses two wires to communicate digitally to each piece of equipment on the communication trunk.
If it was me I would want the contractor to install the regular thermostat wire along with the new two wires for the communication between the equipment. Having the contractor install the traditional thermostat wire with the newer wire allows me the option in the future to easily switch back to the legacy type of thermostat which you purchase off the shelf at most hardware stores or online.
I’m not saying that anything is wrong with the new type of communicating system that only uses two wires, I’m just saying I want the option to switch to a conventional thermostat in the future just in case.
Air Handler Features
Various features of selected Heil air handlers include:
- Heil air handler coils utilize R-410A
- Heil air handlers engineered for quiet operation
- Variable speed motors in selected Heil air handlers
- Heavy gauge triple painted galvanized steel for durability in Heil air handlers
- 10-year limited parts warranty in selected Heil air handlers
Condensing Units
Heil Condensing Units - Heil condensers are available for air conditioner and heat pump systems and available with R-22 for the lower range SEER condensers and with R-410A in the high range SEER equipment 14 SEER and above. Heil condensers are manufactured for residential and light commercial applications and range in efficiency from 13 SEER to 19 SEER. Selected features of various Heil condensing units include:
Condensing Unit Features
- Two-speed condenser fan in selected Heil condensing units
- Two-stage compressors in selected Heil condensing units
- Selected Heil condensers are Energy Star rated
- Advanced diagnostic features in selected Heil condensing units
- Selected Heil condensing units engineered for quiet operation
Heil has some proprietary features to some of their equipment which means if these things are installed on your unit you must rely on a Heil dealer for repair and replacement of those particular parts. That is opposed to being able to call any HVAC contractor to make the repair with stock parts. In other words, it takes options from you when your system needs repair or maintenance. Many manufacturers are doing this in order to help their bottom.
Heil has changed hands many times since its inception but is now owned by United Technologies which is the same parent company that owns Carrier and Bryant.
Heil Condensing Units - Professional Opinion
Heil has a good dealer network to help you with sales, installation, and service of their equipment. In addition to condensers, Heil also offers other HVAC systems to match their condensing units along with gas furnaces, oil furnaces, air handlers, package units, geothermal systems, and other HVAC systems for residential and light commercial systems.
The best decision you can make is to select a qualified HVAC installation and service contractor to install your new system. Studies done by the Department of Energy show that proper installation can dramatically increase the efficiency and longevity of the equipment.
Questions for the Salesman/Dealer | Heil Air Conditioner Reviews
- Can I use a regular thermostat or do I need to use a Heil thermostat for the communicating type of air conditioner they offer? The purpose of this question is that the thermostat appears to be proprietary. So if the thermostat goes bad on a Friday you may have to wait until Monday to get a new one. You can just go down to the hardware store and buy a new one and install it yourself. You have to go to the dealer for that and you will likely have to pay a service call even if it is under warranty.
- Do you offer extended parts and labor warranty? Labor is typically never included in the standard warranty and labor is not cheap.
See our HVAC Buyers Guide for more information and helpful advice about purchasing HVAC equipment.
About Heil
Heil has changed hands many time times since its inception but is now owned by United Technologies which is the same parent company that owns Carrier and Bryant.
For more information on Heil and their latest models and efficiency, ratings visit the Heil website.
Heil Air Conditioner Reviews - Consumer Ratings
Sitting here and its 90% in house. Fan Motor went out under house. Unit just turning 4 years old. They are telling me no motor available. no long made. Now why in the hell would they not make the motor. We have not had any problems until this 6 days ago. So I guess you are to sit here and burn alive. I want an answer. My husband has breathing problems, my pets are hot and I am mad. The distributor gave the installer a wrong motor and then told them. oh we gave you wrong motor and we cant get another one. It is all under warranty. So this 65 year old woman and going to get on the phone and call everyone I can. I am not giving up. I want a brand new unit, like now. This unit was installed in new home, next month will be 4 years ago. We had to rebuild after our home burned down.
Brand new Heil AC with Furnace on a new build home. The Compressor is not kicking in and we just used it the first time since we moved in, in May 2017. The fan runs, but the compressor doesn’t kick in and there isn’t enough air blowing through the house (RANCH) with full unfinished basement. Called the warranty company and they suggested changing the filter and checking the AC Breaker. It’s a new furnace and AC unit, filter still clean. If the AC Breaker was tripped, the unit wouldn’t run to begin with.
Today I am replacing a barely 10 year old (just out of warranty) 5 ton HEIL air conditioner. The unit has been serviced 5 times in 10 years, costing more than $3K. The A-Coil was cracked when the unit was installed, but the dealer refused to honor the warranty and replace the A-Coil. It is being replaced because the compressor seized. HEIL equipment is garbage, their customer service is just as bad.
We replaced a Trane which just turned ten years old, due to the seams splitting out! It was an expensive unit! We purchased a 5.1 ton heat pump Heil unit and have been very pleased in every aspect. I have heard that your installer is very important!
We had new Heil units installed in February when our heat went out. It was a new Heil gas furnace and air conditioner. We really only wanted a new furnace but after looking at everything and the age of our old air conditioner we didn’t want to have to worry about that going out soon also so we got the full package. We’ve had the guy come back once to check it out because we thought it was making a funny noise. Turns out everything was fine and it works great. Another bonus was our power bill and gas bill is a lot less with the new Heil system we got.