Table of Contents
Lennox Air Conditioner Reviews - Consumer Ratings - Lennox has several air conditioners in its line-up. Starting with the economical units there is the ACX model Air Conditioner which lists features such as R410A environmentally friendly refrigerant, Energy Star rated a dependable scroll compressor, and other features.
Moving up the scale from economical air conditioners there is the ACD model air conditioner, the 14ACX air conditioner, the AC13 air conditioner, the XC14 air conditioner, the XC16 air conditioner, the XC15 air conditioner, and we finish off with the XC21 air conditioner which is the Lennox top of the line model air conditioning system for efficiency up to 26 SEER.
Lennox Technical Opinion as Compared to Other Brands
Top Model SEER Rating
- Lennox Warranties as Compared to Other Brands 97%
- Lennox Quality as Compared to Other Brands 99%
- Consumer Opinion based on Field Experience 90%
- Efficiency Compared to Other Brands 100%
- Overall Lennox Opinion from a Technical Perspective 90%
Lennox Air Conditioner Reviews - Consumer Ratings - About Lennox
Lennox is not known for keeping things simple and I’ve often heard from others that some of their systems are over-engineered. I know this firsthand from working with a dealer. I wouldn’t say they have a bad product though. They have had problems with certain things like other air conditioner HVAC brands but overall they produce quality products that look good, are reliable, and will keep you comfortable for many years.
As you read through any review of HVAC equipment you have to read through the review and understand that in many circumstances the installation is the core reason people have problems with any brand of HVAC equipment. This leads me back to the HVAC manufacturer and the HVAC technical training programs they offer (and sometimes require) their dealers.
For helpful advice and more information on purchasing new HVAC equipment visit our HVAC Buyers Guide page.
Lennox Air Handlers Features
Lennox Air Handlers - Lennox air handlers are manufactured for light commercial and residential applications and can be configured with variable speed blowers or multi-speed blower motors. Their air handlers can also be purchased for up-flow, downflow, and horizontal flow applications. Lennox has several air handlers from economical models to very high-efficiency models with variable speed technology to help you get the best efficiency.
Various features of selected air handlers include:
- Air handlers are insulated for quiet operation and reducing heat loss or gain
- Air handlers have a durable steel cabinet with textured paint so it looks good
- Antimicrobial drain pans in select air handlers
- Selected air handlers have high-efficiency coils
- Lastly, Lennox air handlers utilize R-410A refrigerant
Lennox is not known for keeping things simple and I’ve often heard from others that some of their systems are over-engineered. Furthermore, I know this firsthand from working with a Lennox dealer. Finally, I wouldn’t say they have a bad product though.
Lennox Air Handlers Support
They have had problems with certain things like other brands but overall produce quality products that look good, are reliable and will keep you comfortable for many years. As you read through any review of HVAC equipment you have to read through the review and understand that in many circumstances the installation is the core reason people have problems with any brand of HVAC equipment.
This leads me back to the manufacturer and the training programs they offer (and sometimes require) their dealers. A good HVAC contractor will install the system so that it will maintain comfortable temperatures in your home for many years of trouble-free operation. Unfortunately, there are some who will not. Therefore, this goes back to training and does a good job of offering their dealers training for both installations and service.
Chances are when you call a dealer and hire them to install your new system you will a good reliable installation that will keep you comfortable for many years to come.
Lennox Condensing Units Features
Lennox Condensing Units - Lennox condensing units come in a variety of styles and with a variety of features depending on what you are looking for and what you want to pay for a condensing unit. By and large, most people are very happy with their condensing units although there are some people who have a love-hate relationship with Lennox. Furthermore, they do make a quality product even though some of their equipment including condensing units seem to be over-engineered especially with controls. Lastly, Lennox produces condensing units for both air conditioning and heat pump applications with a variety of features.
Various features of selected condensing units include:
- Variable Capacity Modulating units available (should have a matched system)
- Two-stage compressors in selected condensing units
- Lennox condensing units engineered for quiet operation
- Condensing units with SEER ratings to 26.00 in select condensing unit models
- Select condensing units are Energy Star rated
- Lastly, hinged access panels on select condensing units for easy access and service
Lennox Air Conditioner Engineering
Lennox is not known for keeping things simple and I’ve often heard from others that some of their systems are over-engineered. I know this firsthand from working with a dealer. They have had problems with certain things like other brands but overall produce quality products that look good, are reliable and will keep you comfortable for many years.
Importance of Quality Installation for Lennox Air Conditioners
As you read through any review of HVAC equipment you have to read through the review and understand that in many circumstances the installation is the core reason people have problems with any brand of HVAC equipment. Furthermore, this leads me back to the manufacturer and the training programs they offer (and sometimes require) their dealers. A good HVAC contractor will install the system so that it will maintain comfortable temperatures in your home for many years of trouble-free operation. Unfortunately, there are some who will not. Finally, Lennox does a good job of maintaining a good training regimen for their dealers so chances are you will get a good installation from a Lennox dealer.
Lennox Air Conditioner Model Comparison Guide
| Lennox Air Conditioner Model Comparison | ||
|---|---|---|
| Signature Collection Series (Premium Model) | Elite Series (Mid-Range Model) | Merit Series (Economy Model) |
| Premium model Up to 26 SEER | Up to 20 SEER Performance | Up to 16 SEER Performance |
| 10-Year Limited Warranty on covered components including compressor | Ten Year Limited Warranty on compressor, 5-Year Limited Warranty on covered components | 5-Year Limited Warranty on covered components including compresso |
| Variable-speed condenser fan motor | Variable-speed condenser fan motor | Single-speed condenser fan motor |
| Variable-capacity operation | Variable-capacity operation | Single-Stage |
| Premium model PermaGuard Cabinet and SmartHinge Louver Design | PermaGuard Cabinet and SmartHinge Louver Design | PermaGuard Cabinet |
| iComfort®-enabled diagnostics technology | iComfort®-enabled diagnostics technology | Conventional Controls with optional communicating system |
| Select sizes meet ENERGY STAR Air Conditioner qualifications | Meets ENERGY STAR Air Conditioner qualifications in select models within the Elite Series | Meets ENERGY STAR Air Conditioner qualifications in select models within the Merit Series |
| 59 dB | 65 dB | 76 dB |
| Premium model - No data available for refrigeration pressure switches | No data available for refrigeration pressure switches | No data available for refrigeration pressure switches |
| Premium Model Reviewed: XC25 | Model Reviewed: XC20 | Model Reviewed: 14ACX |
Lennox Training the Dealers and Lennox Air Conditioners
This goes back to “training does a good job of offering their dealers training for both installations and service”. Furthermore, chances are when you call a dealer and hire them to install your new system you will a good reliable installation that will keep you comfortable for many years to come. For more information on this subject and to find a good HVAC dealer/contractor see our Buyers Guide Category on the main site. The bottom line on Lennox is we like it. They have good quality equipment. Finally, a little high for the price but the quality is worth it.
HVAC Installation of a New System
A good HVAC contractor will install the system so that it will maintain comfortable temperatures in your home for many years of trouble-free operation. Unfortunately, there are some who will not. This goes back to training and they do a good job of offering their dealers training for both installations and service. Chances are when you call a dealer and hire them to install your new system you will a good reliable installation that will keep you comfortable for many years to come.
Air Conditioner Pricing, Efficiency, and Return On Investment Factors
| Pricing Versus Efficiency Return On Investment | ||
|---|---|---|
| Efficiency | Pricing Range for Initial Purchase and Subsequent Repairs outside of Warranty | ROI (Return On Investment) |
| 19 SEER Plus | $$$$$ | 5 to 7 years depending on efficiency* |
| 15 to 18 SEER | $$$ | 7 to 10 years depending on efficiency* |
| 13 to 14 SEER | $ | Over 10 years* |
| *Many factors depend on ROI such as house insulation, personal usage preferences, duct work integrity, and other basic efficiency factors. SEER level efficiency is very important to ROI. The higher the SEER, the quicker the return. | ||
Lennox Warranties
Lennox runs a little behind other HVAC manufacturers for warranties. However, Lennox makes a good quality product and as stated above, they have an extensive well-trained dealer network. This means the quality makes up the difference. That does not mean nothing will go wrong. Mechanical and electrical equipment will break down. We recommend, when purchasing premium or mid-range models, that you take advantage of the extended warranties that are available.
Furthermore, if they have labor warranties take advantage of those also. Some of the happiest customers I have encountered were ones who purchase the full warranty packages (if available) for parts and labor. Lastly, it means less stress and less out-of-pocket expense if something goes wrong.
For more information on Lennox and its latest models and efficiency ratings please see the Lennox website.
Lennox Air Conditioner Reviews - Consumer Ratings
DO NOT BUY LENNOX RESIDENTIAL PRODUCTS. My four year old air conditioner under 10 year warranty will cost me over one thousand dollars OUT OF POCKET to repair.
Calling Lennox customer service and consumer affairs departments is a total waste of time. I do not wish for anyone else to spend thousands of dollars on Lennox products that Lennox Industries does not stand behind.
I repeat, Buyer Beware……DO NOT PURCHASE LENNOX RESIDENTIAL PRODUCTS!
Purchased Lennox Bronze Plus Full System 3-Ton 16ACX &EL180 Single Stage 80% on February 18th, 2022 . Installer has had to come out 3 times to get A/C to work, only blows warm air. Installer blames various problems causing safety switches to shut off system. This has all happened in a matter of 5 weeks since install. Is the installer or system to blame?
I would think that most units are made to be dependable I think that it all comes down to who does the install and are they a good installer.
100%
Bought a 5 year old house in june which came with lennox hvac system. Immediately had problems with unit. Just had ro replace coils which even with the insurance coverage cost over$700. Called Lennox ,as I had read that there were all sorts of recalls, lawsuits etc. They were of no help. Whenever we need to replace unit, it WILL NOT be alennox
The installer did a great job, just too bad the equipment is junk. Found out Lenox had lots of problems with this model and did nothing about it. 3 1/2 years old and replaced coils and fan motor already. The capacitor outside sounds like it’s ready to go also. What good is a warranty when you still have the payment service company to install parts at $$$hundreds of dollars. My suggestion would be to look elsewhere. Lenox is just living off past reputation now. Absolute junk
We purchased our Lennox A/C unit in 2015. We have already replaced a damper, control board, and just got a $700 quote to fix a leak in the evap. coil. I would not recommend this product. I called the company to see if they would help us with the fees to replace the coil and they will only cover the part but not the labor to replace their faulty part. Terrible customer service.
I have to say my current Lennox A/C was installed April 1998, and until a week ago, worked effectively to whole time. The only part ever replaced was the condenser. I had yearly routine checkups performed, and have been happy with its performance. I would not consider my Lennox “junk”
We built out house 2 years ago and purchased 3 Lennox elite units. In the past 2 years we have replaced:
1 condenser
1 cooling coil
1 circuit board
1 variable speed motor module
1 TXV module
The quality is just not in Lennox products
June 9, 2018 I had a Lennox air conditioner installed to the tune of 8800.00 dollars. Exactly 2 years after it was installed it started acting up. Lennox will replace the parts but then you have to pay someone labor costs to fix it. My installer has tried for 4 days now to get it working and nothing. So after paying 8800.00 and 600.00 for labor I still don’t have a working air conditioner. Someone told me Lennox wasn’t good and I should have listened to them. This unit stinks!!
Bought a 5 ton Lennox A/C in 6/2008. Have had to replace the compressor, the outside colis, the inside evaporator coils and the inside fan. I’ve had numerous service calls do to leaks. After several years the inside of the fan cabinet is rusting badly. Don’t not buy Lennox products, Absolute junk.
I’ve had a Lennox air conditioner for 5 years now and it has performed well except for once a few summers before when a circuit board went out. The tech came out and made the fix and we were up and running again. It was under warranty but we still had to pay for labor. Cost us about $200.00 for the fix. My mother has a Lennox in her home and she loves it. I ould give Lennox a perfect 10 if it wasn’t for the problem we had with the circuit board. I give it a 9 and recommend Lennox to others.
Reviewed by Admin Transfer
Lennox
Reviewed by terr June 18, 2010
Lennox
Lennox is not known for keeping things simple and I’ve often heard from others
Reviewed by Admin Transfer
Lennox Quality, NOT
Reviewed by Buddman July 27, 2010
Lennox Quality, NOT
Four Years ago we replaced our zoned A/C and Furnaces with Lennox. Searched many web sites and reviews. Lennox Quality won out. In the years since, these units have each failed each year. Always something with a part, now an A-Coil has failed. Of course, the parts are warranty, but the labor is not. Lennox is not the quality manufacturer it once was. I will never purchase this junk again. I would replace the units, but at $6,000 a pop, will have to pay the annual $1,000 Repair fees.