Heat Pump Troubleshooting Repair

Heat Pump Troubleshooting Advice: Before calling a heating and air-conditioning company, check the following:

  1. Check selections on the thermostat. Ensure that it is set to the desired settings.
  2. Check power supply. This can include a circuit breaker and or/a regular looking wall switch close to the unit
  3. Check for freezing up of air-conditioner or heat pump units. If the air conditioner or heat pump unit is frozen turn it off. Check the air filter(s) to make sure they are not clogged or obstructed in any way. If you find no problems leave the unit turned off and call a service company.
  4. Is the air handler blower working good and blowing air out of all of the supply vents? If not or it is weak then you likely have an airflow issue. Always make sure you have a clean filter and that all of your supply vents are open and unobstructed. If this is all good then you have another problem with the airflow. Maybe a bad blower motor or the unit is freezing up inside the evaporator coil. In any of these cases, it is time to call an HVAC repair service.
  5. Is the condenser fan motor turning at the heat pump condenser? Word of note. When the heat pump is in heating mode the fan will not turn while the compressor is running. This is normal and a part of the automatic defrost mode for the heat pump. If it is in cooling mode and the fan is not turning you have a problem. In cooling mode, the fan needs to run when the compressor running. If not then something is wrong (unless as noted above with defrost mode). You need to call a professional.
  6. Additional things to look for with heat pumps. Issues regarding heat pumps include a condenser with excessive ice on the coils in the winter. This means the defrost mode isn’t working properly and may need a minor adjustment or a repair altogether. It is best to call a pro to fix that issue. In the summer. if any ice is observed on the heat pump anywhere. You definitely have a problem with your heat pump. This includes the evaporator coil or any of the copper pipes. Finally, if any ice is observed you have a problem that needs the attention of a professional. However, before calling a professional, use this basic checklist.

Heat Pump Troubleshooting Advice | Heat Pump Repair

Additional Helpful Hints

Unit with the top off - condenser fan motor being changed out and inspected

Heat Pump being repaired

  • Always change your filter on a monthly basis
  • Make sure all your supply vents are open and unobstructed
  • Keep area clean around indoor unit especially the return grills
  • Keep outdoor condensing units free of leaves, grass, and debris. This includes trash cans and/or children’s toys. Things like small plastic pools or playhouses. Additionally, your service technician will appreciate you not planting holly bushes near the outside unit
  • Have air conditioner, heat pump, or furnace system serviced every six months
Additionally, when you have a problem with your heat pump you want to fix it. We listed a basic checklist above and linked to that checklist. Use that checklist to check the basics. Anything beyond that you really need to call in a professional. A professional will troubleshoot the heat pump. They are trained to troubleshoot any type of problems with heat pumps. Whatever problem you have with your heat pump there is only so much you can do to resolve the problem. You can also use our search feature to find other related articles. Things like thermostat problems or blower motor problems. These things can be easily fixed by you before you call a professional.

Basic things you can do to make a simple repair. These basic checklists are designed to help you find simple problems. Things you can fix yourself. Beyond that, you need training and special tools.

Troubleshoot Heat Pumps Advice Advisory

When you read information on the web double check that the information is correct.

I read this directly from an un-named article on the internet that has a number one position in a search for “troubleshoot heat pumps” – “check the heat pumps ignition”. What? Can you say that one more time? It is obvious to me the person who wrote that article has never touched a heat pump in their life and should have never written an article for troubleshooting heat pumps. Can someone please tell me where the igniter is for a heat pump? I was out of the field for a year doing management work and now I am doing engineering work and occasionally going out to the field but I do not think the basic concept of heat pumps has changed that much to include adding ignition systems to heat pumps. If you are going to troubleshoot your own heat pump then please follow the basics above. Beyond that please call a professional to repair your heat pump or troubleshoot your air conditioner

Some other faulty advice from around the web:

  • adjusting and checking the heat pump thermostat is necessaryHeat Pump Troubleshooting Advice – “Most of the time when your heat pump doesn’t work it is a faulty thermostat. I’ve been on many service calls and I have found faulty thermostats. Most of the time the reason for a faulty thermostat is because the homeowner thought the thermostat was bad and the decided to change it. For Changing parts, especially the thermostat, simply does not work most of the time. whatever reason the homeowner didn’t wire it properly or they didn’t turn the power off and crossed the wrong wires and burned up the heating anticipator or blew the transformer. Unless you have had a lightning strike, a major power surge that took out other electronic devices in your home, or someone took a hammer to the thermostat then your problem is probably not the thermostat. If you have problems with your heat pump or air conditioner and want to troubleshoot the problem yourself simply check the settings of the thermostat. Make sure it is set to the appropriate setting. Double check to make sure it is set to the appropriate setting. If everything is correct then you are done at the thermostat. Don’t run down to your local hardware store and buy a new thermostat for your heat pump thinking it will solve the problem. Chances are, if you doing it as a part of the process of finding the problem with your heat pump then you will probably still be cold after changing the thermostat in the process of troubleshooting a heat pump. You can change every single part in the heat pump system and still have a problem with the heat pump. Changing parts, especially the thermostat, simply doesn’t work most of the time.
  • Heat Pump Troubleshooting Advice - no oil plugs on this motor which is variable speedHeat Pump Troubleshooting Advice – “The motor may need to be reset” is another thing that struck me from reading this article for “troubleshoot heat pumps” – Reset the motor? I have not seen many blower motors that have a reset button on them. There are very few out there that have reset buttons on the blower motor but chances are you do not have the type of motor that has a reset button on it. It seems to me the person who wrote this article read an article on oil furnaces or boilers and tried to adapt it to troubleshooting heat pumps. Oil burners have reset buttons on them but not on the blower – the reset button is on the burner as a part of the burner ignition controls. If there are any manual reset buttons on heat pump it is possible there is a manual reset button on the condensing unit. I know of only two manufacturers that have these reset buttons on their heat pumps. Rheem and Ruud. This is not a reset button for any motor but a high-pressure reset switch. If this switch needs to be reset on a heat pump it means the head pressure or the high-pressure side of the heat pump is exceeding maximum pressure and is killing the unit as it should, to avoid damaging the compressor or other components in the refrigeration loop of the heat pump. This means it could be one of many reasons if you are repairing the heat pump. The condenser coils are plugged up with trash, dirt, or other debris like grass, the condenser fan motor has failed, or there is a refrigeration problem such as an overcharge of refrigerant in the system.
  • Heat Pump Troubleshooting Advice – “Heat Pump trips the circuit breaker” – they tell you to check the heat pump circuit breaker in this bad article. Which heat pump breaker do I check? A real heat pump has two circuit breakers in the circuit breaker panel for the home and if the heat pump has electric backup heat then it should have another set of breakers or fuse protection at the location where the heat strips are which is usually in the air handler. Yes, a real heat pump (not the fictional dream heat pump they describe in this heat pump repair article) has two circuit breakers – one for the heat pump condenser and one for the air handler. If the breakers are tripping on the heat pump circuit then you have a dead short somewhere in the system and it needs to be addressed by a professional.
  • “Air Handler Squeals” – they tell you that it is usually the belt. Huh? In the residential market, HVAC manufacturers went to direct drive blowers many, many moons ago and stopped distributing units that are belt driven. 99.9% of heat pump air handlers out there installed in homes are direct drive. Finding a belt driven blower in residential systems is akin to finding a Model T. If you are using a heat pump this old then it is probably time to replace the system and not the belt.

Heat Pump Troubleshooting Advice | Heat Pump Repair - Conclusion

Okay, I’m done commenting on that bad article for finding and fixing a problem heat pumps. Some of the information in that article is okay although general knowledge. If troubleshooting heat pumps is your profession please go ahead and fix it if you have a problem with your heat pump. Chances are you are not a professional HVAC technician so please check the basics and then leave it up to the professional HVAC Technician to troubleshoot the heat pump.

You can learn more about heat pump troubleshooting and HVAC here.

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