Table of Contents
York Heat Pump Reviews | HVAC Consumer Ratings - York offers heat pumps with efficiency ranges from 13 SEER 7.7 HSPF to 20 SEER 11 HSPF. Ask many questions if you are considering buying a York heat pump. Or any other brand for that matter. This is a major purchase and should be taken seriously. Questions about the brand, product, and especially the installation contractor.
York has added many upgrades recently to the compressor and controls for their premium models. These upgrades have added efficiency for the premium models. Some features of York heat pumps are:
York Heat Pump Top HSPF Rating
York Heat Pump Top SEER Rating
York Heat Pump Reviews | HVAC Consumer Ratings - Select Features
- Heat Pump condensers can come in custom colors including various college sports teams logos
- Two-stage compressors in select York heat pumps
- Low RPM ECM condenser fan motor to help reduce airflow noise
- Factory high and low-pressure refrigeration system controls for unit protection from abnormal pressures.
- Capacity ranges from 1.5 tons to 5 tons making York heat pumps ideal for residential and light commercial use
- Defrost control with internal memory to help the technician with heat pump troubleshooting
- Can be used with gas furnaces when the dual fuel option is added
- Models use R-410A refrigerant
- Lifetime limited warranty on the compressor and parts* on select units. See dealer for details and terms and conditions.
Air Source Heat Pump Tips | Dual Fuel Heating
A dual fuel heat pump is a heat pump with a gas furnace for backup heating rather than electric heat strips.
Air source heat pumps have a backup heating source. In most installations, the backup heating source is electric heat strips. Electric heat strips are very cheap to install in most cases. However, while electricity is generally regarded as 100% efficient, producing it is more costly than other heating methods. For a more efficient heat pump, consider a dual fuel heat pump, or a heat pump with a gas furnace for the backup heat source. It will be more costly to install, but your monthly bills will be reduced.
York® Models | York Heat Pump Reviews
York has a top-of-the-line heat pump they call the Affinity™ which has a two-stage compressor for two-stage operation. Other manufacturers are slowly changing their line of premium equipment over to modulating compressors where the system will modulate from 20 percent to 100 percent based on demand. York has not made it there yet but will likely soon follow the competition. I have seen York equipment out in the field and I have no reason to question the quality of the equipment. It works fine and is as good as the next manufacturer.
In this York heat pump review, we also include the York LX models. See the table below for a comparison index from the Affinity™. LX for York is considered the economic model but they have several different types with different efficiency levels.
Always do your homework and ask a lot of questions. Buying a new air conditioner or heat pump is a major purchase and it is especially important that the system is installed properly so choose a good HVAC contractor to do the installation. Preferably a contractor that is recommended by the manufacturer.
| York Heat Pump Model Comparison | |
|---|---|
| Affinity Series (Premium Model to Mid-Range) | LX Series (Economy) |
| Up to 20 SEER and 11.0 HSPF | Up to 17 SEER cooling and 10.0 HSPF heating |
| 10-Year Parts Limited Warranty with Lifetime Compressor Limited Warranty, 1-Year Labor Limited Warranty* | 10-Year Parts Limited Warranty with 10-Year Compressor Limited Warranty on residential systems |
| High-efficiency variable speed ECM condenser fan motor. QuietDrive Comfort System | Standard PSC Condenser Fan Motor |
| QuietDrive variable capacity operation | Single speed compressor |
| Stamped steel coil guard design | Steel extruded louver coil guard |
| Advanced System Control with consumer app available. Also service app available for contractor servicing and repair. | Conventional controls |
| Aluminum fin and copper tube outdoor coil | Aluminum fins bonded to copper tubing for outdoor coil |
| full corner access to the inside of the unit for maintenance or service | single panel covering the electrical controls make for easy servicing of the unit |
| Meets ENERGY STAR Heat Pump qualifications | Meets ENERGY STAR Heat Pump qualifications on select LX series models |
| High Pressure Switch on all models | High Pressure Switch |
| Low Pressure Switch on all models | Low Pressure Switch |
| Electronic Expansion Valve | Thermostatic Expansion Valve |
Conclusion | York Heat Pump Reviews
One word of note about York heat pumps and other products - They do not list much technical information about features for their heat pumps. I have always known York to offer quality products. Ask a lot of questions and encourage them to provide you with specific information so that you can make an informed decision about buying from them.
For more information on York and its latest models, warranty information, and efficiency ratings please see the York website.
See our other York Reviews: York Gas Furnace Reviews | York Air Conditioner Reviews | York Package Unit Reviews
York Heat Pump Reviews | HVAC Consumer Ratings
I installed a York Affinity heat pump at my cottage, and it has not worked at all in the two years since it was installed. Virtually every part has been replaced and my power bill was over $9000 year to year. Keep in mind that the cottage is not occupied during the winter and the temperature is kept at 50°F.
The consumer relations support center has been a useless waste of time and has only served to increase my frustration and anger as a result of having this piece of absolute junk installed at my house.
DO NOT buy a system from this company. I cannot stress enough how poorly my system has preformed at my cottage.
I have a service technician working on my York Affinity at this very minute! It was installed in 2015, and has been unreliable ever since. I thought it was a lemon until I started reading the reviews in this article, but now I think that York Affinity is just a poor product. The first two years I had a technician out here every couple of months, until one of them showed me a couple “tricks” to reset the unit my self. Now, however, during this “hottest July on record” the entire system is down, and no one could come out for four days. An hour into the diagnosis, it’s not looking good. Lifespan for modern heat pump should average about fifteen years; this piece of junk my not make eight!
I bought this house less than 5 years ago. York Split System 2.5 Ton Heat Pump was 2 years old when I bought the house. In less than 5 years, 2 motors, filter dryer repaired, 5 times called for Freon, after 5th time they found the leak…Condenser Coil. Been waiting 4 weeks for “delay in parts” without air conditioning…in FLORIDA and they cannot tell me when they will receive them. Have had 4 different technicians, all of which told me getting parts for YORK is not easy. Who has time for this!!!
I live in Kentucky, and had a York air-handler and heat-pump installed at our home in January 2017. I used a “family owed with family values” company to install this air-handler and heat-pump. We spent around $8,000.00 on the install and upgrades from our old “oil furnace” to this new system..
We have had some very cold weather this year, and we have had SEVERAL issues with this new system. In the past two months alone I have had a service tech at my home 6 times, because the system is just not working! The heat-pump won’t run I show on aux heat, but it’s blowing cold air.
After having service techs in and out of the house the past few months. I have heard so many stories from these techs about what the issues are it’s becoming ridiculous. One guy was actually here for two hours to tell me there a “wire had come loose” REALLY?? NO IT DIDN’T! Two days after the guy “put the wire back” cam. I had to have someone else come because guess what… you got it the system wasn’t working! The next person came(who by the way is the only person I think who knows anything at all and he is just a service tech they better keep ahold of that one!) told me that the heating elements were completely burned up all three of them, and that they were not working, and probably had not worked in a few days! This “part” was replaced on 3/27/18. Then on 4/16/18 the system again has stopped working!
I called the service company on the Sunday 4/16/18 it was 34 degrees outside by the way, and the response I received from them and there 24 hour emergency call center was to turn on my emergency heat! YES my emergency heat that cost a small fortune to run! After a short argument with the owner he then advised me that they would NOT come and fix the furnace because of the argument over the phone!
The reason for the “argument” was because when I spoke to the owner of the shop he started telling me that they have NOT been to my home a-lot! (I guess 6 times is not a lot in 2 months it is to me, but I guess we have different standards!) He then told me that I had gone a “good year” before they ever had to come to my house! (which by the way is completely incorrect!) Seriously! I am not sure what kind of companies I am dealing with but as for what I can tell right now the YORK system and the company I picked to do my work are both “failing” I would never recommend this SYSTEM nor the company I had install this system! (which I would not name on this site as I feel it’s not professional!)
Has anyone heard of any recalls on an electric system what is this about a lawsuit, is that just for the gas systems? I am going to try and contact York personally to address my issues with the system to see if they have anyone they recommend to come out, and take a look.. I am sure this will fall on “deaf ears”, but I have to do something I am completely frustrated with all of this! I am interested in this “lawsuit” and the details to see if this is something that may be going on with my system as well.
I have York heat pump. it lasted 8 years . According to my York qualified repair person, the coil rotted away. I looked at the rotted area , must rust all around the pipes. I we=as informed that York and others have a class action suit , but in the meantime, I’m faced with a very large amount to pay. App. $3-6000 depending on the overall condition. If someone knows how the law suit is moving forward please respond Thanks
I had a York Affinity 8 series installed in 2011 in southern California (i.e. it doesn’t get heavy use). I had the system maintained annually by professionals. In year 4 the system failed to kick on. It was identified that 3 different parts had failed simultaneously. While the parts were covered under the warranty, labor to replace the parts cost 25% of the original unit price! GASP! I called York several times to see if they’d do anything to offset such a high cost as this points to poor quality and potential for future problem, but they repeatedly declined. Buyer Beware!
I purchased my end-unit townhome in 2001. It is located in an all electric community with no access to natural gas. The house was equipped with an A/C condenser and electric resistance heat at the time of my purchase. I have about 1,126 square feet of living space (above grade). The seller’s average energy bills were approximately $225/month. My first winter, my electric bills during the coldest months of the winter were well over $300/month despite keeping the temperature set to 60 degrees (for a baseline). I decided to have a heat pump installed for better energy efficiency. There is an excellent HVAC company in my area. They do installs for new construction and existing construction and have been rated Best HVAC Contractor for the past 14 years. I mention this because I believe most problems people have with their systems are related to installation rather than the equipment itself. At any rate, the system I had installed in 2002 used R-22 refrigerant. R-410 was new at the time and it was costly, so I figured I would stick with an R-22 heat pump system. The system I purchased was 2-ton, 14 SEER and had a variable speed air handler. Prior to my purchase, an engineer from the company (C&C Heating and Air Conditioning in Souderton, PA) came out to perform a load calculation. This ensured the unit was properly sized. Bigger is not necessarily better, and, if you end up with an oversized system, your thermostat will be satisfied prematurely, the house will not cool properly, nor will it be properly dehumidified. So, it is important to get it right. So, long story short, my R-22 system which was installed in September 2002 just gave up the ghost. Perhaps it could be repaired, but, at this point, it is probably not worth it. Believe it or not, it has lasted for just 3 months shy of 18 years. It owes me nothing. Over the years, I think it needed 3 repairs and I can’t say that I had it regularly serviced. As for my energy bills? My average monthly bills are just under $100/month. I am conservative with the heat in the winter and keep the thermostat around 66 at night. But, keep in mind, my cooking, washer, dryer, etc. is also electric. You can be sure I am replacing my system with another York heat pump. You can also be sure that I am using the same contractor. My new system will be installed this Tuesday. I can’t wait. As for the specs on the new system: 15.75 SEER/9.5 HSPF. Additionally, it will have a variable speed air handler. This time around I am also investing in a programmable WIFI thermostat. I am ready for some A/C as it is nearly 85 degrees in my house right now. Hope my new system performs as well as my old one.
Reviewed by Admin Transfer September 05, 2011
York high efficiency heat pump and gas furnace
Reviewed by Graham Whidden March 16, 2009
York high efficiency heat pump and gas furnace
Equipment is good, installation and set up is critical to reduce interior noise levels. Copious technical literature on York website but unclear to a lay person on hot heat pump and 2 stage operation. to York will not talk to user directly on problems.
Reviewed by Admin Transfer September 05, 2011
I like the York Heat Pump
Reviewed by R Combs November 25, 2009
I like the York Heat Pump
Quiet and super efficient, a high quality product. I bought the York because of the lifetime compressor warranty and all warranties transfer to a new owner should I sell my house. It uses a scroll compressor and 410 refrigerant. I have my set point to switch to my York modulating gas furnace at temps lower than 25 degrees.
I thought your review of the York modulating furnace mean spirited and rather ignorant. York has achieved the highest AFUE rating at 98%. Same methodology used to test other brands. It appears that you don’t believe that the testing was accurate and fair. You resort to attacking York and it’s executive’s ethics and morals. Shame!!!
Editors Note – This subject has been discussed extensively among my peers and I am still skeptical about Yorks claim but I will not say it is not impossible to get that rating whether it is from AHRI or another testing agency and even if they used an acceptable test or not. The fact is the test for gas furnaces was in question by the National Institute of Standards and even among people in ASHRAE who actually set the standards for testing. The 98% claim was made before the accepted testing for modulating furnaces was put into place. Despite your comments I stand behind my comments about what I wrote and the consensus among my discussions with everyone is nearly unanimous. I work as a test engineer myself and so many of my peers are engineers in the HVAC and electrical industry. Gas has additives in it along with trash and moisture so the purity of the gas (what the people pay for) is not 100% gas. If I spend a dollar for gas but only get 97% pure gas then I can only expect to get a maximum 97% efficiency. I loose 3% because of the trash and other stuff. Now measure the heat loss up up the flue and that decreases the efficiency even more. The math does not add up but giving York the benefit of the doubt I am doing some research about this matter and my opinion is yet to be determined concerning this matter. I have removed the caution alert from the review of the gas furnace. I would also like to say before being critical in the future for anyone give a technical reason why you think this is incorrect. This is a technical subject and I have clearly explained myself so I expect if someone was going to be critical about my review that they would disprove me using technical logic rather than hyperbole.
Reviewed by Admin Transfer September 05, 2011
York condensor unit YZH06011
Reviewed by Randy Brown December 30, 2009
York condensor unit YZH06011
This unit worked well for air conditioning. However I had a 12 year old Lennox which had not given me a moments trouble. My furnace failed and I needed heat. I switched to heat at yhe end of Oct 2009 as it ws mild until then. I have had nothing but trouble and have been running on aux heat. I could have installed electric for MUCH less but I wanted to use less electricity.
It maybe poorly installed.
Reviewed by Admin Transfer September 05, 2011
York air handler condensor bad after only 2 years!
Reviewed by Jamie Brown January 03, 2010
York air handler condensor bad after only 2 years!
York air handler condensor bad after only 2 years! I found out this is a common problem with this air handler unit, manufacturing defect, it developed a hole in the bend of the coils. York will not respond to e-mails but they did honor the 3 year warranty for parts only, but it still cost me $625.00 for labor. I will NOT buy another from them. It is true about being very hard to find info on their units. I live west of Atlanta, GA in case someone wants to pick this apart.
Reviewed by Admin Transfer September 05, 2011
YORK affinity heat pump
Reviewed by larry milly January 27, 2010
YORK affinity heat pump
I had york model yzh03611b heat pump installed in sept. of 2008 the first time it got cold out it would freeze up and quit working. Two years latter and over 20 service calls later and electric bills over 500 dollars it still freeze’s up.York is horrible to deal with no one will answer the phone when they do you get the usual corp. run around. WHAT A NIGHTMARE.
Submitted by Ron on 2015/05/16 at 11:30 am
The problem is 90% of the time or greater it is not the equipment, it is the installing contractor. They did not install the correct size or correct match-up, or do not have the correct return air duct size, or supply air sizing, or the correct ref. charge and ect.. If they are not knowledgeable enough to size, match, or install the equip. correctly they sure are not knowledgeable enough to diagnose and repair it correctly. To many people put the blame on the eguip. manuf. when it should be on the installing or service contractor or personnel.