Lennox Heat Pump Reviews - Consumer Ratings. Lennox produces heat pumps with efficiency ranges from 13 SEER 7.7 HSPF to 23.5 SEER 10.2 HSPF. They are known as a premium HVAC equipment manufacturer. Lennox produces air conditioners, heat pumps, gas furnaces, boilers, generators, and other HVAC comfort products. Lennox recently introduced a solar-assisted heat pump.
This heat pump uses photovoltaic solar technology to reduce energy use for heat pump use. Lennox clearly is a leader in HVAC equipment innovation and technology.
Lennox Heat Pump Top Tier HSPF Rating
Lennox Top Tier SEER Rating
Lennox Heat Pump Reviews - Consumer Ratings | Select Features
Features of selected models are:
- Two-Stage Scroll compressor offers two running speeds to consume lower amounts of energy with lower demand in selected models
- Uses R-410A
- Single-stage economy models available
- Dual-fuel capability for use with gas furnaces for backup heating
- Precise humidity control with the Lennox Humiditrol® on select models
- Diagnostic control board for easier heat pump troubleshooting
- High-pressure safety switch to prevent operation of the heat pump when pressures exceed safe-level maximums
- 10-Year Limited Warranty on covered components on select models
- Some models come with 10-Year Limited Extended Warranty coverage with product registration
Air Source Heat Pump Tips | Dual Fuel Heating
A dual fuel heat pump is a heat pump with a gas furnace for backup heating rather than electric heat strips.
Air source heat pumps have a backup heating source. In most installations, the backup heating source is electric heat strips. Electric heat strips are very cheap to install in most cases. However, while electricity is generally regarded as 100% efficient, producing it is more costly than other heating methods. For a more efficient heat pump, consider a dual fuel heat pump, or a heat pump with a gas furnace for the backup heat source. It will be more costly to install, but your monthly bills will be reduced.
Lennox Heat Pump Reviews - Consumer Ratings | Additional Features
Lennox recommends a dual fuel heat pump system to maximize the efficiency of the heat pump system. Dual-fuel heat pumps use a heat pump condenser for heating. An air-source heat pump needs backup heating. Dual-fuel uses a gas furnace to provide the backup heat for the heat pump.
The variable capacity Lennox heat pump premium model means you get a modulating heat pump. A heat pump that will run only at a speed necessary to maintain demand. This adds energy efficiency to the system and requires less starting and stopping of the heat pump. This means less wear and tear on the HVAC system along with higher efficiency.
Lennox started in 1895 with a riveted steel furnace and eventually began producing other home comfort products. They boast more than 60 home comfort products in the product line-up. They also produce light commercial products for businesses.
For more on Lennox and their latest models and efficiency, ratings see the Lennox website.
Lennox Heat Pump Reviews - Consumer Ratings
Our XP25 is part of a dual fuel system paired with a high-efficiency Lennox propane furnace. It is now 8.5 years old, maintained since new under a local Lennox dealer’s maintenance plan. It suffered its first major failure when it was only a couple of years old. It threw a fan blade while spinning at high speed. We were alerted to the failure by the horrendous vibration caused by the resulting imbalance and shut the unit down. The cooling fins were all damaged by the thrown blade, and although they were not functionally impaired and hence not replaced, the unit was rebuilt under warranty re-using the damaged parts. As for the cause, I can only surmise quality assurance issue or manufacturing flaw, as the external case and protective screen still look like new. Two weeks ago on 5 August came the second major failure during a period of extremely high heat and humidity. The unit started to make a lot of noise and vibration before suddenly shutting down. Turns out both the inverter board and compressor have now failed. I have been told to expect a six week wait during the hottest part of the summer for a new compressor due to supply chain issues. My extended warranty from the dealer clearly stipulates 10 years for both parts and labour, including the compressor. The repair estimate they provided included over $800 for custom labour to conduct the repair, forcing me to locate my warranty and send it to them. They have yet to acknowledge that the labour is covered under the 10-year warranty coverage as extended when the unit was new, though clearly it is. The unit has been maintained since new under a dealer warranty maintenance plan for which I pay on a monthly basis. My bottom line is that for this product to suffer two major failures within its warranty period, and to go six weeks or more through the hottest part of the summer without being able to use it is unacceptable. I paid over $22K Canadian for this system, installed, plus the annual maintenance costs. I would like to think this unit is a lemon, and that it is not a quality issue, but I have no way of determining which is the case. Either way, I believe Lennox Canada should be replacing it with a new one under warranty in these circumstances. Four weeks now since the diagnostic visit without hearing anything more from Lennox or the dealer, and tomorrow is yet another day with over 40C/100F humidex. A good warranty if they choose to honour it, a poor quality product in my experience, and terrible follow up service and repair. I could not be more unhappy.
Wondering if anyone has any update on lennox heat pump by Costco ? At present there is a 15% cash back offer from Costco which is hard to refuse. Looking for advice on this brand of heat pumps.
Stay away from Lennox Heat Pump! We’ve purchased a complete system through Costco in 2016, it completely failed in 2017. They replaced the system with “upgraded system” in 2018. It failed again in May of 2023. Now we’re stuck with costly repairs. Already over $1,300 despite Lennox’s warranty on parts. My advise, stay away from Lennox! Poor quality, poor manufacturing, expensive repair. Costco should choose another brand of HVAC to sell to their customer. Absolute garbage!
Purchased the Lennox Heat Pump with Lennox Air Handler in 2016. The worst HVAC system I ever owned. First install failed after 1 yeat, second “upgraded” sytem failed after 4 1/2 years. Poor manufacturing, poor Quality control, multiple failures, yet Costco an Lennox keeps selling this product to unsuspecting consumers. Can’t tell who is more responsible for this Costco or Lennox. Stay away from Lennox, their warranty means nothing, when consumer has to spend over $1,500 on a part which cost $230.00 That was the the case with our Lennox Heat Pump, after 4 1/2 years, purchased through Costco. Hate see wha will happen in few more year down the road. Lennox is an overrated, expensive brand,unreliable and total money pit to maintain. Be aware! Look for another brand!
Lennox is crap. My heat pump is 9 years old and I have replaced the Evaporator Coils THREE TIMES!
After 2 years of use I would rate my new Lennox heat pump system as absolute inefficient trash. It is not a system made for the extreme weather conditions of the midwest. What heat is it going to obtain at -7C by running the condenser unit? The system takes 40+ minutes to raise the temperature .5C totally unacceptable. Plus it generates a lot of noise.
dale d on Aug 2 2020
I have a Lennox heat pump system for 3 years. My old system was a cheap old York, 10 SER. It never broke, but died after 20 + years. My Lennox first had a bad blower motor,2nd year and then Capacitor. So for the next two days we have to use fans to move air from our sun room Hitachi ductless unit. I wish we would have gotten a different brand. I always thought that Lennox was considered a great product line.
After leaving this issue for several years to cool down, I just read my documented letter to Lennox, and was furious all over again. Hopefully I can save some other family the aggravation that Lennox caused us.
We purchased Elite HPXHP heat pump, installed by Lennox dealers in our Penticton, BC home. Very moderate, dry climate. Installation quote included increasing Air Return. Authorized Lennox dealer refused to do it properly. Lennox dealer also installed sub-standard heat exchanger – apparently provided by Lennox.
Annual inspections by another Lennox dealer failed to anticipate or explain 2 (two) compressors failing. We paid 5 local HVAC dealerships to inspect and advise after the 2nd compressor failed. No one referenced the Lennox diagnostic system – apparently it is a useless sales gimmick. Only Guardian HVAC was able to identify the faulty TX valve that was allowing fluid to enter the compressor(s). By the time we had an answer, the compressor warranty was a few days past. We wrote Lennox requesting an extension on the part warranty only, and received an insulting generic corporate “thanks for your input, we’re doing the best for you, refused” response. We finally hauled the heat pump to the dump, if memory serves.
The name Lennox leaves a nasty taste in our mouth.
I TOO PURCHASED A LENOX. THE PRICE WAS $8,000.00 ALOT OF MONEY TO ANYONE BUT TO SOMEONE WHO LIVES ON A FIXED INCOME IT WAS ALMOST IMPOSSIBLE. EVER SINE THE NEW UNIT I HAD TO USE FANS, I BLAMED IT ON THE DUCT WORK THE WHOLE TIME NEVER KNOWING THIS LENNOX WAS FAULTY. AFTER ABOUT 6YRS. ONCE AGAIN I HAD MORE PROBLEMS I CALLED THE 800 NUMBER.
I WAS TOLD 2XS THAT MY THERMOSTAT WAS FAULTY AND I NEEDED A NEW ONE. I CALLED BACK AGAIN AND THIS GUY TELLS ME THERE IS A SHORT BETWEEN THE THERMOSTAT AND THAT WAS IT. THEN I CALLED THE COMPANY TO COME OUT. ON THAT VERY SAME DAY I WAS TOLD I HAD A BAD COMPASITOR AND A BAD BLOWER MOTOR. HE SAID HE WOULD FIX THE COMPASITOR BUT THE BLOWER MOTOR
WAS ALSO FRIED AND TO REPLACE THAT IT WOULD COST ME WITH THE BOTH PARTS $335.00.
MY ADVICE IS SHOP AROUND, GET ON THE COMPUTER CHECK OUT PRICES AND BY ALL MEANS CHECK OUT THE UNITS THAT EACH COMPANY WILL BE INSTALLING.
Most Lennox parts are proprietary and hard to get except at a Lennox dealer/contractor.
We have a Lennox gas heater installed 5 1/2 Year’s ago when our home was built, put in by our builder…..it had a 5 year warranty done by the builder. We were not informed of the extended warranty offer on line when we moved in and 6 months after the main warranty expired the main circuit board died, it is the heart of the burner. Had to get it replaced for over $500! If informed of extended on line warranty offer it would have been covered. We called Lennox but got no satisfaction.
Please check warranties. Unsatisfied customer!
Lennox XP16 installed less than 2 weeks ago and has been nothing but a nightmare. Complete failure today as it can not even cool our house below the outside temp at this point – back to windows open, fans on, window A/C in the bedroom, and me suffering for my allergies. Not happy at all with a $10K POS that was the only brand offered by our builder-recommended HVAC company. I want it torn out, money back, and will gladly pay more to put any other brand in – there has to be one that is better. Do not go with Lennox. Wish I’d gone back to Coleman – our last one ran over 18 years, and only had problems in the last year or so.
First and worst heat pump i ever bought , breaks down all the time , cost a small fortune in repair bills , thanks for nothing lenox
Interesting read. We are in the process of replacing a Lenox Elite (SEER 10!) that was installed in 2004. It has had numerous problems since the installation (e.g. 2 compressors, 8 hard start condensers). Despite all those visits by technicians, in our neighborhood of 6 identical homes, our heating bill is insane – approaching 8000 kWh per month. As such, our lowest heating bill is nearly double the highest heating bill amongst our neighbors. We have the only Lenox installation, and it is the only one requiring replacement. Every service person who has visited has verified that the unit is operating per design. So we spend every winter walking around wearing 3 layers of clothing, just to keep our heating bill under $1000 [note: our summer bills never exceed $150 – so our base electric usage is quite low]. In my view, it has been a piece of junk since installation, and no Lenox tech has been able to make it better. Lenox made no appearance in our short list of replacement equipment.
I’m a technician and work on many different brands of HVAC equipment from Carrier to Trane to Lennox and everything in between. From my perspective Lennox does a great job with the quality of their engineering. Their cabinets are far and above the rest of the industry and so is their piping, wiring, and everything else. I’ve seen other manufacturers cut corners in their products and sometimes that leads to problems. Not Lennox…….they put it together well.
Hi Billy,
It is now 2019 – do you still feel the same about Lennox Products?
Steve
I have a had a Lennox system for 7 years now. It replaced an old carrier heat pump that was breaking down quite often. Since the heat pump was installed we have had one problem it. We had a capacitor problem but the technician came and made the repair quickly. We do have regular maintenance on the heat pump and I do believe this is one reason why we do not have many problems with it.