Our house was built in 2002, with Ducane equipment. It has been serviced no less than 12 times. I have spent easily $2000 over these years on compressors, computers, fan motors, freon, braising leaks, inside coil, etc. Almost every season we have had to do something to it-now I think the want to replace the outside coil. Ducane is junk in my eyes.

I bought my home new and the builder had Ducane heat pumps installed. I've only been in the house for 2 years, however, the manufacture dates for the pumps is 2005. These systems have been nothing but trouble since moving in. I have a 4-ton upstairs and 5-ton downstairs and both have failed to consistently heat and cool the home. Part of the problem may have been the installation by the builder, beleive he used systems that were too large, however, the systems are out of warranty and my 5-ton now ha a shot compressor among other things. Every repair person who has come to my home states the Ducane systems are junk and builders should not be allowed to use them due to all the problems.

Don't bother! My home was built in 2005 and the heat pump/air has broken 5 or 6 times now...poor quality parts, poor reliability.

I have a Ducane heat pump which is now 4 years old. I've had to have the freon filled two times and now the unit keeps freezing up. My service man has been out over 7 times trying to find the problem. Ducane will not return my phone calls. I'm basically heating with the heat strips now. It's costing me a fortune. Don't waste your time and money with a Ducane heat pump. You'll only be sorry.

I've owned mine 3 weeks and it has been nothing but trouble. 20 minutes of cold air for the "defrosting phase" followed by 40 minutes of heat. Does that sound efficient?